{"product_id":"designing-complaint-handling-and-service-recovery-strategies-world-scientific-publishing-co-inc-usa-9781944659394-jochen-wirtz","title":"Designing Complaint Handling And Service Recovery Strategies","description":"\u003cp\u003e\u003cstrong\u003eDesigning Complaint Handling And Service Recovery Strategies\u003c\/strong\u003e by Jochen Wirtz.\u003c\/p\u003e\n\u003cp\u003ePublished by World Scientific Publishing Co Pte Ltd, (2017), Paperback, 72 pages.\u003c\/p\u003e\n\u003cp\u003eTopics: Consumer behavior, Customer services.\u003c\/p\u003e","brand":"Jochen Wirtz","offers":[{"title":"Default Title","offer_id":52246480322902,"sku":"9781944659394","price":10.85,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781944659394.jpg?v=1767771339","url":"https:\/\/www.englishbook.pt\/products\/designing-complaint-handling-and-service-recovery-strategies-world-scientific-publishing-co-inc-usa-9781944659394-jochen-wirtz","provider":"Bookshop","version":"1.0","type":"link"}