{"product_id":"gower-handbook-of-call-and-contact-centre-management-taylor-francis-ltd-9780566085109","title":"Gower Handbook of Call and Contact Centre Management","description":"\u003cp\u003eDiscover the essential resource for enhancing your customer service operations with the \u003cstrong\u003eGower Handbook of Call and Contact Centre Management\u003c\/strong\u003e. Published by \u003cstrong\u003eTaylor \u0026amp; Francis Ltd\u003c\/strong\u003e in 2004, this comprehensive guide spans \u003cstrong\u003e368 pages\u003c\/strong\u003e and is designed for professionals looking to optimize their contact centre strategies.\u003c\/p\u003e \n\n\u003cp\u003eThis handbook delves into the critical elements that define a successful contact centre, focusing on the people, processes, and technologies that create impactful customer interactions. Learn how to transform ordinary moments into extraordinary experiences that can turn potential losses into loyal customer relationships.\u003c\/p\u003e \n\n\u003cp\u003eWhether you're a manager, team leader, or customer service professional, this book provides valuable insights that can help you win the hearts and minds of your customers. Elevate your contact centre management skills with this indispensable guide!\u003c\/p\u003e","brand":"Bookshop","offers":[{"title":"Default Title","offer_id":52242695389526,"sku":"9780566085109","price":187.94,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780566085109.jpg?v=1767765380","url":"https:\/\/www.englishbook.pt\/products\/gower-handbook-of-call-and-contact-centre-management-taylor-francis-ltd-9780566085109","provider":"Bookshop","version":"1.0","type":"link"}