{"product_id":"guide-to-customer-service-skills-for-the-service-desk-professional-cengage-learning-inc-9780538748537-donna-knapp","title":"Guide to Customer Service Skills for the Service Desk Professional","description":"\u003cp\u003eDiscover the essential skills needed for success in the evolving role of a service desk professional with the \u003cstrong\u003eGuide to Customer Service Skills for the Service Desk Professional\u003c\/strong\u003e by \u003cstrong\u003eDonna Knapp\u003c\/strong\u003e. Published by Cengage Learning in 2010, this comprehensive third edition spans 400 pages, offering invaluable insights and practical instruction tailored for the modern service desk environment.\u003c\/p\u003e \n\n\u003cp\u003eThis guide delves into the unique skill set required to meet the expanding demands of customer service in today's fast-paced technological landscape. Whether you are a seasoned professional or just starting your career, this book equips you with the tools necessary to excel in customer interactions and enhance service delivery.\u003c\/p\u003e \n\n\u003cp\u003eEnhance your expertise and elevate your service desk operations with this essential resource from a trusted author in the field. Perfect for anyone looking to improve their customer service skills and make a meaningful impact in their organization.\u003c\/p\u003e","brand":"Donna Knapp","offers":[{"title":"Default Title","offer_id":52242442977622,"sku":"9780538748537","price":101.84,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780538748537.jpg?v=1767764997","url":"https:\/\/www.englishbook.pt\/products\/guide-to-customer-service-skills-for-the-service-desk-professional-cengage-learning-inc-9780538748537-donna-knapp","provider":"Bookshop","version":"1.0","type":"link"}