{"product_id":"managing-customer-service-taylor-francis-ltd-9780080464190-institute-of-leadership-management-ilm","title":"Managing Customer Service","description":"\u003cp\u003eDiscover the essential guide to enhancing your customer service skills with \u003cstrong\u003eManaging Customer Service\u003c\/strong\u003e, authored by the esteemed \u003cstrong\u003eInstitute of Leadership \u0026amp; Management (ILM)\u003c\/strong\u003e. Published by \u003cstrong\u003eTaylor \u0026amp; Francis Ltd\u003c\/strong\u003e in 2007, this fifth edition spans \u003cstrong\u003e106 pages\u003c\/strong\u003e and is designed to complement the flexible learning program tailored for the Level 3 Certificate in First Line Management.\u003c\/p\u003e \n\n\u003cp\u003eThis comprehensive workbook series aligns seamlessly with the Level 3 S\/NVQ in Management, providing valuable insights and practical strategies to elevate your customer service approach. Ideal for professionals in the fields of business, human resources, and personnel management, this book serves as a pivotal resource for those looking to excel in management roles. Enhance your knowledge and skills in customer service management today!\u003c\/p\u003e","brand":"Institute of Leadership \u0026 Management (ILM)","offers":[{"title":"Default Title","offer_id":52236264374614,"sku":"9780080464190","price":48.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780080464190.jpg?v=1767756873","url":"https:\/\/www.englishbook.pt\/products\/managing-customer-service-taylor-francis-ltd-9780080464190-institute-of-leadership-management-ilm","provider":"Bookshop","version":"1.0","type":"link"}