{"product_id":"ownership-quotient-harvard-business-review-press-9781422110232-putting-the-service-profit-chain-to-work-for-unbeatable-competitive-advantage-james-l-heskett","title":"Ownership Quotient","description":"\u003cp\u003e\u003cstrong\u003eOwnership Quotient\u003c\/strong\u003e by Joe Wheeler.\u003c\/p\u003e\n\u003cp\u003ePublished by Harvard Business School Press, (2008), Hardback, 240 pages.\u003c\/p\u003e\n\u003cp\u003eTopics: Word-of-mouth advertising, Customer services, Employee ownership, Consumer satisfaction.\u003c\/p\u003e","brand":"James L. Heskett","offers":[{"title":"Default Title","offer_id":52233218916694,"sku":"9781422110232","price":45.07,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781422110232.jpg?v=1767751443","url":"https:\/\/www.englishbook.pt\/products\/ownership-quotient-harvard-business-review-press-9781422110232-putting-the-service-profit-chain-to-work-for-unbeatable-competitive-advantage-james-l-heskett","provider":"Bookshop","version":"1.0","type":"link"}