Transforming Health Care, Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

Discover the inspiring journey of Virginia Mason Medical Center in Transforming Health Care, Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience by Charles Kenney. This award-winning book, published in 2010, chronicles the remarkable transformation of a medical center through the collective efforts of clinicians, administrators, frontline workers, trustees, and visionary leaders. With a relentless commitment to enhancing patient care, this compelling narrative highlights the courage and determination required to achieve excellence in health care. Spanning 248 pages, Kenney's insightful account not only showcases the challenges faced but also the innovative strategies implemented to create a superior patient experience. Join the movement towards better health care by exploring the lessons learned from Virginia Mason Medical Center's groundbreaking approach.