Customer Service Intelligence

Discover the essential insights of customer service with Customer Service Intelligence by Merilynn Van Der Wagen. Published by Taylor & Francis Ltd in 2017, this hardback edition spans 208 pages and is designed for those looking to enhance their customer service training.

This comprehensive guide presents a diverse array of management and educational theories, offering innovative approaches tailored for customer service trainers. With engaging case studies and real-world examples, Customer Service Intelligence brings the concept of customer service to life, enabling professionals to elevate their service strategies and foster stronger customer relationships.

Whether you're a seasoned trainer or new to the field, this book is an invaluable resource for anyone dedicated to improving customer experiences and mastering the art of service excellence.