Developing Interactional Competence at the Workplace

Discover the intricacies of social interaction in professional settings with "Developing Interactional Competence at the Workplace" by Hanh thi Nguyen. Set to be published in 2024 by Taylor & Francis Ltd, this insightful hardback spans 294 pages and delves into the dynamics of interactional competence development. Through a detailed analysis of two Vietnamese hotel staff members—a novice and an experienced professional—Nguyen uncovers how their interactions with international guests in English shape their communication skills in the vibrant context of Vietnam. This book is essential for anyone interested in language, communication, and professional development, offering valuable insights into enhancing workplace interactions. Perfect for educators, linguists, and hospitality professionals alike, this work will enrich your understanding of effective communication in diverse environments.