Improving the Quality of East and West European Public Services

Discover the essential insights in "Improving the Quality of East and West European Public Services" by Elke Lör, published by Taylor & Francis Inc in 2017. This enlightening hardback volume spans 273 pages and offers a thorough examination of the ongoing reforms in public sector quality management across Eastern Europe. The author draws compelling comparisons with Western European trends, highlighting valuable lessons and emerging practices, including the impact of e-governance. This book is a must-read for policymakers, researchers, and anyone interested in the evolution of public services in Europe. Enhance your understanding of the challenges and innovations shaping the public sector in both regions with this comprehensive resource.