Improving the Quality of East and West European Public Services

Discover the transformative insights in Improving the Quality of East and West European Public Services by Elke Löffler, published by Taylor & Francis Ltd in 2020. This enlightening volume spans 273 pages and offers a thorough examination of the ongoing reforms in public sector quality management across Eastern Europe. By comparing these developments with trends observed in Western European nations, Löffler extracts valuable lessons that can guide future improvements in public services. The book also delves into the role of e-governance as a pivotal factor in enhancing service quality. Ideal for policymakers, researchers, and anyone interested in local government dynamics, this work is a must-read for understanding the evolving landscape of public service management in Europe.