Language of Service Encounters

Discover the intricate dynamics of communication with Language of Service Encounters by J. César Félix-Brasdefer, published by Cambridge University Press in 2019. This insightful paperback, spanning 276 pages, offers a comprehensive exploration of service encounters in both commercial and non-commercial settings.

Félix-Brasdefer employs a pragmatic-discursive approach to analyze naturally occurring face-to-face interactions, providing a robust framework for understanding both transactional and relational communication. The book delves into various contexts across the United States and Mexico, making it an essential read for those interested in sociolinguistics, language and culture, and the nuances of social life and customs.

Whether you're a student, researcher, or professional in the field of communication, this book is an invaluable resource that enhances your understanding of service interactions on an international scale.