Service Systems Management and Engineering

Discover the vital concepts of modern service systems with "Service Systems Management and Engineering" by Ching M. Chang, published by John Wiley & Sons Inc in 2010. This comprehensive hardback textbook spans 720 pages and was honored with the 2011 Best Book Award by the International Association for Management of Technology (IAMOT). Designed for aspiring service systems engineers, it equips readers with the knowledge and skills needed to meet the demands of strategic differentiation and operational excellence within service industries. Delve into management information systems and systems engineering as you explore crucial insights into effectively managing information technology within service enterprises. Whether you're pursuing a career in this dynamic field or enhancing your current expertise, this essential resource will empower you to excel in service systems management.