Toward Responsible Service Management

"Toward Responsible Service Management: AI and Digital Transformation in Action," published by Emerald Publishing Limited in 2025, is an essential read for professionals and scholars in the field of service management. This hardback edition spans 284 pages and delves into innovative concepts that shape the future of the industry. The book serves as a platform for initiating critical debates, enriched by relevant industry cases that illustrate the practical application of AI and digital transformation. By exploring these contemporary challenges, this work encourages readers to rethink traditional service management practices and embrace responsible approaches. Perfect for those looking to stay ahead in a rapidly evolving landscape, this book is a vital resource for anyone interested in the intersection of technology and service management.